Have questions about storage? We're here to help.
Do you offer services for both household and business customers?
STORE MORE! Self Storage is a leader in the industry and offers services for both home and business owners.
Are there moving trucks available for use?
Many of our facilities offer rental trucks and some even offer free truck use during your move-in. Once you have identified a specific facility, we recommend contacting the facility directly to see if any of these services are available. Contact information is available online once you select a facility.
Can I buy boxes and other packing products from STORE MORE! Self Storage?
Yes. STORE MORE! Self Storage facilities offer a wide variety of moving and packing supplies.
What does “on-site manager” mean?
“On-site manager” means that an employee, usually the individual Store Manager, has an apartment located on the property.
Do you have moving carts available?
Nearly every STORE MORE! Self Storage facility that leases indoor storage units with access through a hallway will maintain an inventory of "push carts" that may be used free of charge. If you find yourself renting an inside storage unit and need a push cart, please let the Store Manager know and they will be happy to assist you.
Do you have video cameras?
Many STORE MORE! Self Storage facilities use video cameras for security purposes. These surveillance cameras are generally located at the point of entry and exit and other areas around the facility. The number of cameras and the type of system that is installed at each facility will vary based on the design of the facility.
Can anyone enter a STORE MORE! property or is a PIN number required?
Most of our facilities have an electronic gate system, which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.
What is climate control?
Climate control is a feature that we offer at many of our facilities around the country. Our climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.
What is a roll-up door?
Roll-up doors are the most common door in self storage. They are utilized by sliding a latch and lifting the door upward (similar to the motion of a garage door). Roll-up doors allow you to maximize the usage of your space.
Do I need a lock when I rent a storage unit?
Yes. Although you can use your own lock, we offer
high quality locks to secure your possessions. In addition, some locations have high security “barrel locks” which are specific to locking mechanism.
Consult your facility manager for more details.
Do you offer RV/boat/car/motorcycle parking?
STORE MORE! Self Storage offers parking spaces for RVs, boats, cars and motorcycles, but this is not a standard feature at all of our locations. Find the closest location to see if the service is available or browse individual facility pages.
What is a drive-up access?
A drive-up storage unit is an outdoor space located on the ground level of a storage facility that gives tenants the ability to unload belongings directly from a moving truck or vehicle.
What’s the difference between office hours and gate hours?
The office hours are the hours of operation for an individual property. During these hours, the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours that tenants can access their storage unit. If you require access outside of our standard gate hours, ask your Store Manager for information about 24-hour access.
How far in advance can I book a reservation?
We give customers the flexibility to book a reservation up to 30 days in advance to assist with planning ahead
What is the difference between an interior storage unit and an exterior storage unit?
An outdoor storage unit can be accessed from the outside. An indoor storage unit is located within the building and will require you to go inside to access your space.
What kind of security features do you offer?
STORE MORE! Self Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gates with coded access, monitored video surveillance, fenced and well-lit facilities, individual door alarms and personal locks available for purchase. These features vary by location, so contact your Store Manager for details about a specific location.
What are the payment terms?
STORE MORE! Self Storage is dedicated to making your storage experience hassle-free, including bill pay. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We also offer AutoPay, and can automatically charge your Mastercard®, Visa® or Discover® each month. Or you can use our online payment option.