Facility Reviews Summary

service sucks. I'm going to another location.

If you saw a bad review for me then just disregard that It was just a mistake nothing is missing from my unit sorry for the confusion it was my old storage unit that called me to say that all my stuff was missing apparently they forgot that I moved my stuff out of there so apologies for the battery view it was just me being a bonehead

All my stuff has been stolen

Hello I’m writing this review due to I experienced poor customer service today at the location off of 91st & Mc Dowell. My wife and I have been renting a storage there quite a while now and have communicated very well with you guys over the time. Our storage is due every month on the 28th. For some odd reason we had issues this month trying to pay it before it was, as well as after it was due. We contacted the office via phone everyday with no answer being transferred multiple times as well as was provided multiple numbers to different location as and was told that our specific location was closed. We also tried going up to the facility multiple times and the doors were locked. There was a sign that stated they were open and for us to call which we have no problems with seeing we’ve been doing that a lot more lately. Once we tried again contacting the office to pay by phone once again we were told by the call center that the location was closed as well as was provided another number to contact the manager. We finally decided after multiple times of not getting through that we were just going to stop by. So when we arrive we go and try to put our number in to access the gate and hopefully get ahold of someone. It stated in there that “our access was suspended”. So my wife goes and see if the office door is open and what do you know it was. She goes in before me while I park the car and then I walk in. As I walk in I ask the “at the moment” manager James if there was a problem with there phones? He then tells me with an attitude one at a time. I then say “excuse me” he says one at a time did you not see the note on the door. I then stated that we were together and he tells me I’m dealing with her first and I repeatedly say we’re together. Then I say okay babe step outside so I can talk to him and he goes well I already have taken her payment and I say okay we’re together. He goes what I’ll just deal with you since everything revolves around you. I asked him if he was having a bad day and that I was asking a simple question. That required a simple answer, I then asked to speak to a manager or wanted a corporate number due to he was being very rude. That’s when he said he was the manager at the moment and pointed behind him for a corporate number. I can honestly say the whole time we have rented through you guys we have NEVER had such horrible customer service like that. He’s helped us quite a bit before and was never like that. I really just want to say he was having a bad day but then after I stepped outside and came back in once he was done with her he really started to sound ridiculous. I told him I was the customer trying to let the business know that for some reason we were having issues with trying to get ahold of them through phone. Instead of him trying to help me or even listen he began to say things that made no sense at all. Telling me that it was my problem and that I needed to call the phone company and when I asked him phone company he said Verizon and I asked him why would I call them when I’m the customer? Then he stated that I should just “know” things. After the experience today no one should ever have to be not treated in a professional way. His actions and verbiage were not professional at all. He didn’t handle the situation in no good manner. As a customer you should be treated with respect and he was not at all. I don’t k ow how to feel after today. Hope that something is done after this. It is not okay to be like that especially if you are the acting manager. He’s had better days, I’ve seen them! My whole purpose after this is just to get my point across. I can’t speak for other customers but we really had a hard time trying to make a payment this month and don’t want it to happen to anyone else. Again we were trying to make a payment not get out of it or extend just simply pay. He needs to know that his actions were unacceptable and he didn’t handle it in a professional way. I asked a simple question that required a simple answer. He didn’t have to come off immediately rude. Especially if I’m the customer trying to explain to him what was going on from his business.

The office is closed due to Covid-19. I reserved a unit online and they called me within minutes. Chris and Shawna (?) walked me through each step. They made it so easy. Unit was clean and temperature was good in climate control. I moved in today and very impressed that they were around checking us out (I think) to make sure what we were doing. It made me feel my things were in a safe place. Thank you!

We would like to set up a cross-docking services at your facility. 1. Standard Pallet (receive & dispatch) 2. Cartons (receive & dispatch) 3. Cross docking 4. Storage charge (after 24hrs) 5. Labeling 6. Re-palletizing charge (if needed) Shipment will be pick up in 24 hours every delivery. Thank You

Five Stars

First, my review needs a HUGE SHOUT OUT to JAMES and KAYLA. You guys are the best!!! Both of you displayed professionalism, understanding and an eagerness to assist me with my unique situation. For that, I am forever grateful. Thank you! My experience with this Store More was excellent. I would highly recommend this location for all of your storage needs. Big thumbs up!!

The customer service..not bad..not great. Prices..AMAZING. Cleanliness..AWESOME! Maintaince Men...wonderful! But I am in the 8000 bldg. And there is NO climate control as advertised. I was NOT told...and it has been 114 degrees!! Cannot barely stand to make 1 trip!

they were very nice and extremely help full big climate controlled units

Good customer service, clean facility, secured

Very friendly staff. I had a young lady named Mayra help me through the process. Made everything easy.

Very Friendly enviroment and facility looks clean. Great Team Gabriel!!

I had a good exp with this location especially Myra V. she was very helpful, knowledgeable, and fast. She treated me kindly and respectful. Glad I found this place . I will definitely recommend this place to my friends and family.

My mother and I have both rented storage from them. I have never had any problems with employees and are always friendly.

We had a very good experience with Store More self storage. Teresa @ the front desk was very helpful and knowledgeable.

I did not have to wait for a long time even though attendant Teresa was busy helping out another customer. Was nice enough to acknowledge us and make sure we felt welcomed. Would recommend storage rental from this facility.

Store More Self Storage is GREAT especially Teresa, She was working all by herself and was great helping every one out in an efficient matter and time. Would so recommend getting a Storage and or U-Haul truck with her.

A big thank to the staff at store more In our ever change economy, the staff here help and honoring price matching our unit. Thank you from old times here at store More.... .

Need storage this is the place to go, had the best experience ever!!

Steven was awsome. He was very friendly and made me feel safe storing my goods here. The price was good aswell.

great staff :) they took very good care of me :) the property manager (teresa) very friendly she gave me a great DEAL! i would recomend this place to anyone looking for a storage unit! BEst prices in area!

Not many write a review when they leave, but I thought it was important given the fact that our experience was always positive from the beginning all the way to the end. Over the years Nick and Paul have been very helpful and caring. We left because we have moved into a bigger place that can house the rest of our stuff. Nick was kind enough to give us late night access to accommodate our schedule. Thanks for the great service.

I Have been with them for 2 years,all the staff is great ..nick angulo is also always very helpful and is a great employee,also smells and looks great...very happy here and would recomend this company to friends and family.

For my first time renting a storage unit, I had great service and zero problems of any kind. If in the near future that I have to rent a storage space, I will contact and use Store More! without hesitation.

Very friendly and helpful with me

good service and frienly thanks

Nick and Paul were very helpful. i was hesitant about a previous experience from coming here a couple of years ago. but to my surprise there were new people who had great customer service skill and very reassuring with their helpfulness.

The up-front service was awesome, Nick Karen and Paul were very helpful and made sure I got what I needed and nothing more. I would for sure rent here again!

It's all good

love this storage place!

Nick Angulo was such an amazing help!! I had a hard time with the website trying to get registered so I can pay online, he was so patient and walk me through every step! Not to mention my experience renting here.. the crew is always so helpful and with great ethics and attitudes..

store more self storage cant say enough about the staff there very helpful thank Nick, Paul and Karen. and merry christmas

Came to this place for their safe location. Nick was great! Made this fast and easy for me.

I initially was not planning on using storage, but when you need it, you just need it. The office staff was awesome. They were kind, and helpful. Great customer service!

they are the best , they worked with us when we fell behind on our payment so we wouldn't loose our storage . Thank you so much Nick & Karen

very nice workers (Nick) (Karen),Also graet prices. well recomend

The service that I've gotten at store more has been exceptional. Nick has been very helpful and has given me all the information I need. He also has answered all my questions. I am happy with the service.

My experiance today was made very pleasant because Nick and Paul.They really helped us figure out what to do.We needed some Big help and they came through.They are doing a great job.Thank you

Great customer service! Perfect unit and was a perfect deal for us! Definately using store more self storage again! Thanks!

Thank you so much Paul and Nick at Store More. You have gone above and beyond to help me out with a storage unit. I love the great attitude I will consider using you guys in the near future.. Thank you Sooo much!!! Yatzzie

This is a great place to store my belongings. Been there over 3 years and never had a problem. Thanks Store More. Spoke with Paul.

Go Visit Nick and Paul. They understand the importance of great customer service. These units are clean, safe, secure, and affordable. We live 40 minutes away but choose to stay because of the great service we have received over the last year. Thanks again Paul and Nick!

Just rented a unit at the phx. location and I know that moving is a headache and sometimes we don't go in with a good attitude. The staff was patient, understanding, helpful and very attentive. They went out of there way to help me and made my move so much easier from the lock on the door to the truck rental. Thanks a bunch!!! Sincerely , "A Satisfied Customer"

The two women in your office were so pleasant and welcoming. We were shown the actual sizes of the units we were considering. Received a great price for our unit and would recommend them to anyone looking for a unit. Thanks again Ladies!!!

I have had my unit her for awhile now and is very impressed with the new management staff that they have in placed. the 2 males are very helpful and to top it off handsome as hell.

I have had a unit for almost two years. This was the second time I rented at this location and I would again. The facility has always been clean, easily accessible, and the staff incredibly nice. I would recommend this location to anyone looking for a safe place to store there belongings.

Jennifer was a pleasure to deal with. She made me feel comfortable and important. she knew the tenants coming to make payments and did her hi and byes and had little short conversations with them. She was able to answer any and every question I had. Great customer service & people skills, ONE HECK of an employee you all have at this location. She should be recognized. :) Thank you

Best storage facility along with #1 customer service and satisfaction. Thanks Jennifer!

Thank you so much Jennifer at Store More. You have gone above and beyond to help us out with our storage unit. With your friendliness and great attitude we will always consider using you guys in the near future.. Choosing a storage unit isn't easy but you made us feel comfortable and happy to store our stuff with you guys. So again, THANK YOU so much for everything... German..

Great location with Great management team!!

My son needed a storage unit with not much notice. We went down to the 91st ave and McDowell location and the customer service we received was awesome. The faciility is very clean and he was given a unit that fit his needs perfectly. I would recommend anyone needing a storage unit to come here.

Hi Store More Phoenix, Has great customer Service Schaun the manager goes over and beyond to keep you happy. Over all service is Great..

all the staff is very attentive and cordial thanks guys . little dirty pot inside.

StoreMore Phoenix was very helpful when my father passed and I had to access his unit. They are both professional and very understanding people. Thank you!

I've been a customer here at Store More for a little over 7 years and I must say, we've been a satisfied customer ever since. The staff is professional, courteous and helpful. I would recommend Store More to any of my family & friends.

The store more location on 91st ave and McDowell is a great location to your person belongings. I've been using them for almost 5 months and since day one they been really professional, finding me the best deals for the unit I needed, answer all me question really fast, try also have a great loaner trk for new customer to use which is a grea service to provide for moving customer, because we all know moving get really expensive. Thx

I enjoy storing my car at store more because I feel safe knowing that I don't have to worry about thieves. they are very friendly people persons. thanks store more!

The staff is very professional and helpul. I appreciate the alarm set up that comes with the storage unit. I would definitely recommend them for your storage needs.

I have stored at this site for over a year and have had no issues. I've even pulled a lot of stuff I need out of storage recently and haven't had to deal with any pests or bugs even though I had an outside unit. I appreciate the alarms they have, controlled gate access, and the on-site management. I like to know that my items are safe and I've seen the safety precautions prove themselves. Thank you Store More!

excellent customer service. prices are lowest around. staff is helpful

excellent facility. prices are best around and staff is so helpful.

Excellent!

I have had a 10x20 here for over a year now and my experience has been very pleasant. They let me use the rental truck while moving in and saved me at least $100. Times were tough but store more really helped get me through. Thank you!