December 28, 2016
Awful customer service. I called in to ask a question, I selected to be transfer to the spanish line. When the lady picked up, for whatever reason, she transferred me to an english one. I asked to be transferred to the spanish line again as I don't even know why she did that. After being transferred back, I talked with the spanish lady again. I asked her my question, but she actually said she doesn't know. What kind of answer is that. Worst of all, she hanged up on me. I tried again, after 5 minutes of waiting, she picked up the phone. This time she straight up hanged up.