STORE MORE! Self Storage | STORE MORE! Self Storage

No customer service skills

Luis

June 10, 2019

The young black lady is extremely rude and aggressive when explaining the facility rules. I'm capable of understanding rules without being yell at as she did to me. Also, I reserved an unit for $18 a month web price and I end up paying $27. No explanation why. I guess are hidden fees, not mentioning a one time "administration fee". As soon as I build my storage shed in my backyard I'll be leaving this crappy place.

Awesome and inexpensive!

Jalene Wilcken

May 17, 2019

Five Stars

Awesome staff! Great experience!

Timothy Langford

April 25, 2019

First, my review needs a HUGE SHOUT OUT to JAMES and KAYLA. You guys are the best!!! Both of you displayed professionalism, understanding and an eagerness to assist me with my unique situation. For that, I am forever grateful. Thank you! My experience with this Store More was excellent. I would highly recommend this location for all of your storage needs. Big thumbs up!!

Outragious! Zero customer service

Johanna koury

April 24, 2019

Young woman at the desk. Has been rude, unhelpful, made threats, refused access to her boss.

Run Away from this business!!

March 23, 2019

They will try to charge you extra fees when you move out. Customer service there is exceptionally rude. The elevators are consistently broken there

Do not recommend

Melanie

November 27, 2018

I stood in the office waiting for 5 minutes and even said “hi, excuse me” and the woman still didn’t help me. The don’t answer the phone.

Everything Amazing! EXCEPT..NO CLIMATE control! It is like an oven!!!

N.Kristine botti

August 14, 2018

The customer service..not bad..not great. Prices..AMAZING. Cleanliness..AWESOME! Maintaince Men...wonderful! But I am in the 8000 bldg. And there is NO climate control as advertised. I was NOT told...and it has been 114 degrees!! Cannot barely stand to make 1 trip!

Customer service isnt available

Bernarda Carrillo

July 21, 2018

I dont recommend anyone to call this storage if you were to call them itll keep saying all day that the line was busy. As of july 21st my due date is overdue and it seems like the more longer i wait the harder it is for me to pay my bills.

friendly and clean good pricing

LINDA LOERA

April 20, 2018

they were very nice and extremely help full big climate controlled units

Great service

March 12, 2018

Good customer service, clean facility, secured

August 10, 2017

Very friendly staff. I had a young lady named Mayra help me through the process. Made everything easy.

Erick

August 7, 2017

Very Friendly enviroment and facility looks clean. Great Team Gabriel!!

Great customer service

Efran C.

August 7, 2017

I had a good exp with this location especially Myra V. she was very helpful, knowledgeable, and fast. She treated me kindly and respectful. Glad I found this place . I will definitely recommend this place to my friends and family.

not able to make online payments unless they approve it

buttercup

July 7, 2017

December 28, 2016

Awful customer service. I called in to ask a question, I selected to be transfer to the spanish line. When the lady picked up, for whatever reason, she transferred me to an english one. I asked to be transferred to the spanish line again as I don't even know why she did that. After being transferred back, I talked with the spanish lady again. I asked her my question, but she actually said she doesn't know. What kind of answer is that. Worst of all, she hanged up on me. I tried again, after 5 minutes of waiting, she picked up the phone. This time she straight up hanged up.

VERY GREAT N HELPFUL EXPIERENCE SHOPPING FOR A STORAGE BY MANAGER TERESR

Carmen Montano

December 2, 2016

AWESOME!!!!

Valerie

December 2, 2016

My mother and I have both rented storage from them. I have never had any problems with employees and are always friendly.

Robert Dean Stough III

November 17, 2016

We had a very good experience with Store More self storage. Teresa @ the front desk was very helpful and knowledgeable.

Excellent Customer Service

April 2, 2016

I did not have to wait for a long time even though attendant Teresa was busy helping out another customer. Was nice enough to acknowledge us and make sure we felt welcomed. Would recommend storage rental from this facility.

Great Customer Service

April 2, 2016

Store More Self Storage is GREAT especially Teresa, She was working all by herself and was great helping every one out in an efficient matter and time. Would so recommend getting a Storage and or U-Haul truck with her.

January 14, 2016

A big thank to the staff at store more In our ever change economy, the staff here help and honoring price matching our unit. Thank you from old times here at store More.... .

Best Customer Service ever!!

December 31, 2015

Need storage this is the place to go, had the best experience ever!!

September 30, 2015

Great Customer Service

Amanda C.

July 16, 2015

Steven was awsome. He was very friendly and made me feel safe storing my goods here. The price was good aswell.

April 28, 2015

great staff :) they took very good care of me :) the property manager (teresa) very friendly she gave me a great DEAL! i would recomend this place to anyone looking for a storage unit! BEst prices in area!

Outstanding Service and Convenience

John S

December 9, 2014

Not many write a review when they leave, but I thought it was important given the fact that our experience was always positive from the beginning all the way to the end. Over the years Nick and Paul have been very helpful and caring. We left because we have moved into a bigger place that can house the rest of our stuff. Nick was kind enough to give us late night access to accommodate our schedule. Thanks for the great service.

Lynn Naumchik

December 8, 2014

I Have been with them for 2 years,all the staff is great ..nick angulo is also always very helpful and is a great employee,also smells and looks great...very happy here and would recomend this company to friends and family.

Outstanding

Nicholas Stevens

December 8, 2014

For my first time renting a storage unit, I had great service and zero problems of any kind. If in the near future that I have to rent a storage space, I will contact and use Store More! without hesitation.

Ramon Gutierrez

December 8, 2014

Very friendly and helpful with me

TIMOTEO A PINEDA

December 8, 2014

good service and frienly thanks

Excellent Service

Stella Nabors

December 8, 2014

Nick and Paul were very helpful. i was hesitant about a previous experience from coming here a couple of years ago. but to my surprise there were new people who had great customer service skill and very reassuring with their helpfulness.

Mike McBeath

December 8, 2014

The up-front service was awesome, Nick Karen and Paul were very helpful and made sure I got what I needed and nothing more. I would for sure rent here again!

yes

perfectoruiz

December 5, 2014

It's all good

Michelle

December 4, 2014

love this storage place!

amazing experience!

Annette Estrada

December 4, 2014

Nick Angulo was such an amazing help!! I had a hard time with the website trying to get registered so I can pay online, he was so patient and walk me through every step! Not to mention my experience renting here.. the crew is always so helpful and with great ethics and attitudes..

Great customer service

Angel J. Miranda

December 4, 2014

store more self storage cant say enough about the staff there very helpful thank Nick, Paul and Karen. and merry christmas

Samantha

December 3, 2014

Came to this place for their safe location. Nick was great! Made this fast and easy for me.

Rosalynn

December 3, 2014

I initially was not planning on using storage, but when you need it, you just need it. The office staff was awesome. They were kind, and helpful. Great customer service!

John

December 2, 2014

Antonia & Amanda Mata

December 2, 2014

they are the best , they worked with us when we fell behind on our payment so we wouldn't loose our storage . Thank you so much Nick & Karen

jeremy Aguila

December 2, 2014

very nice workers (Nick) (Karen),Also graet prices. well recomend

Gisela

December 2, 2014

The service that I've gotten at store more has been exceptional. Nick has been very helpful and has given me all the information I need. He also has answered all my questions. I am happy with the service.

Michelle Jaggard

December 1, 2014

My experiance today was made very pleasant because Nick and Paul.They really helped us figure out what to do.We needed some Big help and they came through.They are doing a great job.Thank you

J martinez

November 15, 2014

Great customer service! Perfect unit and was a perfect deal for us! Definately using store more self storage again! Thanks!

Yatzkara

November 15, 2014

Thank you so much Paul and Nick at Store More. You have gone above and beyond to help me out with a storage unit. I love the great attitude I will consider using you guys in the near future.. Thank you Sooo much!!! Yatzzie

October 29, 2014

Kenya Lopez

December 11, 2013

This is a great place to store my belongings. Been there over 3 years and never had a problem. Thanks Store More. Spoke with Paul.

John Shutt

December 9, 2013

Go Visit Nick and Paul. They understand the importance of great customer service. These units are clean, safe, secure, and affordable. We live 40 minutes away but choose to stay because of the great service we have received over the last year. Thanks again Paul and Nick!

Simona

October 31, 2013

Just rented a unit at the phx. location and I know that moving is a headache and sometimes we don't go in with a good attitude. The staff was patient, understanding, helpful and very attentive. They went out of there way to help me and made my move so much easier from the lock on the door to the truck rental. Thanks a bunch!!! Sincerely , "A Satisfied Customer"

Mary Baldenegro/Eddie Balboa

October 23, 2013

The two women in your office were so pleasant and welcoming. We were shown the actual sizes of the units we were considering. Received a great price for our unit and would recommend them to anyone looking for a unit. Thanks again Ladies!!!

Jessica U.

October 23, 2013

I have had my unit her for awhile now and is very impressed with the new management staff that they have in placed. the 2 males are very helpful and to top it off handsome as hell.

Natasha Gomez

September 18, 2013

I have had a unit for almost two years. This was the second time I rented at this location and I would again. The facility has always been clean, easily accessible, and the staff incredibly nice. I would recommend this location to anyone looking for a safe place to store there belongings.

Trish

September 9, 2013

Jennifer was a pleasure to deal with. She made me feel comfortable and important. she knew the tenants coming to make payments and did her hi and byes and had little short conversations with them. She was able to answer any and every question I had. Great customer service & people skills, ONE HECK of an employee you all have at this location. She should be recognized. :) Thank you

Miguel F.

July 23, 2013

Best storage facility along with #1 customer service and satisfaction. Thanks Jennifer!

German Villanueva

July 21, 2013

Thank you so much Jennifer at Store More. You have gone above and beyond to help us out with our storage unit. With your friendliness and great attitude we will always consider using you guys in the near future.. Choosing a storage unit isn't easy but you made us feel comfortable and happy to store our stuff with you guys. So again, THANK YOU so much for everything... German..

Anoush

July 19, 2013

Great location with Great management team!!

Monica E.

July 10, 2013

My son needed a storage unit with not much notice. We went down to the 91st ave and McDowell location and the customer service we received was awesome. The faciility is very clean and he was given a unit that fit his needs perfectly. I would recommend anyone needing a storage unit to come here.

Veronica

June 30, 2013

Hi Store More Phoenix, Has great customer Service Schaun the manager goes over and beyond to keep you happy. Over all service is Great..

carlos a rivera ramirez

June 13, 2013

all the staff is very attentive and cordial thanks guys . little dirty pot inside.

Carina Fisk

June 11, 2013

StoreMore Phoenix was very helpful when my father passed and I had to access his unit. They are both professional and very understanding people. Thank you!

Naeem H. Rasheed

June 10, 2013

I've been a customer here at Store More for a little over 7 years and I must say, we've been a satisfied customer ever since. The staff is professional, courteous and helpful. I would recommend Store More to any of my family & friends.

Paul griffin

June 9, 2013

The store more location on 91st ave and McDowell is a great location to your person belongings. I've been using them for almost 5 months and since day one they been really professional, finding me the best deals for the unit I needed, answer all me question really fast, try also have a great loaner trk for new customer to use which is a grea service to provide for moving customer, because we all know moving get really expensive. Thx

roderick liggins

June 1, 2013

I enjoy storing my car at store more because I feel safe knowing that I don't have to worry about thieves. they are very friendly people persons. thanks store more!

Angela Flores

April 20, 2013

The staff is very professional and helpul. I appreciate the alarm set up that comes with the storage unit. I would definitely recommend them for your storage needs.

Linda S.

March 15, 2013

I have stored at this site for over a year and have had no issues. I've even pulled a lot of stuff I need out of storage recently and haven't had to deal with any pests or bugs even though I had an outside unit. I appreciate the alarms they have, controlled gate access, and the on-site management. I like to know that my items are safe and I've seen the safety precautions prove themselves. Thank you Store More!

michelle lopez

March 13, 2013

excellent customer service. prices are lowest around. staff is helpful

michelle lopez

March 13, 2013

excellent facility. prices are best around and staff is so helpful.

Mike Sandic

March 8, 2013

Excellent!

Schaun Starr

March 8, 2013

I have had a 10x20 here for over a year now and my experience has been very pleasant. They let me use the rental truck while moving in and saved me at least $100. Times were tough but store more really helped get me through. Thank you!

STORE MORE! Self Storage - Phoenix

Facility Reviews Summary